Shipping policy

PROCESSING TIME
Standard orders ship within 2–5 business days (Monday–Friday, excluding holidays). You'll get an email with tracking as soon as your order ships.

During busy seasons, like the holidays or a new product launch, processing may take a little longer. We'll always do our best to get your goodies out the door quickly!

SHIPPING RATES
Shipping costs are calculated at checkout based on your order and location.

WHERE WE SHIP
We currently ship within the United States.

DELIVERY
Once your order ships, delivery typically takes 2–7 business days depending on the carrier and your location.

LOST OR DELAYED PACKAGES
If your tracking hasn't updated in 7 days or your package shows delivered but you can't find it, email us at shopgrandmahobbyco@gmail.com and we'll help sort it out. We're not responsible for packages lost or stolen after the carrier marks them delivered, but we'll always help you file a claim.

WRONG ADDRESS
Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update it as long as your order hasn't shipped yet. 

QUESTIONS?
Email shopgrandmahobbyco@gmail.com and we'll get back to you.